FAQs
Ordering
How do I place an order?
How do I place an order?
Simply add your favorite products to the cart, go to checkout, fill in your shipping details, and complete your payment. Once your order is confirmed, you’ll receive an email with your order number and tracking information once it’s shipped.
How can I track my order?
How can I track my order?
You can track your order using the tracking number provided in your shipping confirmation email.
Tracking updates usually appear within 3–7 business days after shipping.
If you can’t find your tracking info, please contact us
When will my order arrive?
When will my order arrive?
Delivery time varies depending on your location.
U.S. & major regions: 7–15 business days
Other countries: 15–30 business days
Please note that delivery time may be affected by customs, holidays, or courier delays.
Why is my tracking number not working yet?
Why is my tracking number not working yet?
It usually takes a few days for tracking information to update after your order has been shipped.
Please check again later or contact us if it hasn’t updated after 7 days.
What payment methods do you accept?
What payment methods do you accept?
We accept all major payment methods, including Visa, MasterCard, PayPal, Apple Pay, and other secure options available at checkout.
Are your products original and high quality?
Are your products original and high quality?
Yes! All products listed on Nark Store are carefully sourced from trusted global suppliers.
We work only with manufacturers that meet our quality assurance standards to ensure customer satisfaction.
Shipping
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over a certain amount.
Shipping fees for smaller orders may vary depending on your region.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 3–7 business days.
Refunds will be issued to your original payment method.
What if my item is damaged or incorrect?
What if my item is damaged or incorrect?
If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery with photos or a short video showing the issue.
We’ll review it quickly and arrange a replacement or refund.
Do you accept returns?
Do you accept returns?
Yes. If you’re not satisfied with your purchase, you can request a return within 30 days of delivery.
Items must be unused and in their original packaging.
Shipping fees for returns are the customer’s responsibility unless the item is defective or incorrect.
Why was my payment declined?
Why was my payment declined?
Payments can fail for several reasons: incorrect card details, insufficient funds, or bank restrictions.
Please verify your info and try again, or contact your card provider for assistance.
My package is taking longer than expected. What should I do?
My package is taking longer than expected. What should I do?
If your package hasn’t arrived within the estimated time frame, please contact us.
We’ll help track your shipment and provide updates or arrange a replacement if necessary.
